Refund Policy

Last updated: 21 April 2026

1. Overview

This Refund Policy outlines the terms under which Choupiw Ltd ("we", "us", "our") accepts returns and issues refunds for products purchased through links or referrals on our website. For products purchased directly from third-party retailers, please refer to the retailer's own returns policy.

2. Consumer Rights

Under UK consumer protection law, you have certain statutory rights when purchasing goods online. This policy does not affect your statutory rights under the Consumer Rights Act 2015, including the right to receive goods that are of satisfactory quality, fit for purpose, and as described.

3. Cooling-Off Period

If you purchase a product through our affiliate partners, you generally have 14 days from the date of delivery to cancel your order and receive a full refund under the Consumer Contracts Regulations 2013. This is known as the "cooling-off period".

To exercise your right to cancel, you must inform the retailer of your decision in writing before the cooling-off period expires.

4. Faulty or Damaged Goods

If the product you receive is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. You should contact the retailer directly using the details provided in your order confirmation email.

We recommend inspecting your order upon delivery and retaining all original packaging until you are satisfied with the product.

5. How to Request a Refund

To initiate a return or refund:

1. Locate your order confirmation email from the retailer.
2. Contact the retailer's customer service team using the details provided in that email.
3. Provide your order number and reason for return.
4. Follow the retailer's instructions for returning the item.

If you experience any difficulty obtaining a refund from a retailer listed on our website, please contact us at [email protected] and we will do our best to assist you.

6. Exclusions

Certain items may not be eligible for return or refund due to hygiene reasons or if they have been personalised. Please refer to the specific retailer's policy for full details on excluded items.

7. Timeframe for Refunds

Once the retailer has received and inspected your returned item, they will process your refund within 14 days. The refund will be issued to the original payment method used at the time of purchase.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: [email protected]
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom